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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : No delivery required
  • Shipping Area : A Region.
  • Shipping Rate : $0
  • Delivery Time : 15 - 31 days
  • Once your payment placed, we will contact you via email or contactable messenger id for the details about packing size.

Returns & Exchanges

■ Return and Exchange (After receipt)
     1) Returns due to defective item(s) or wrong delivery
       You can return or exchange the items.
       Please contact Duplex Customer Service via email or board within 7 days of receiving the items.
        (Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)
       Duplex bears the international shipping costs for the return and replacement (if applicable).
       Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request
       so that we can reimburse you the cost.


    2) Returns due to change of mind
       We accept returns due to simple change of mind (including size and color).
       Please contact Duplex Customer Service via email or board within 7 days of delivery and ship your package
       within 3 days of return request. (Make sure to include your order number, product code, and reason for return.)
       All return due to Change of mind must be sent via EMS service.
       Please note that the customer is responsible for the return shipping costs (international).

       * Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well).
       * Your return is not processed if you ship your item without prior notice.
       * When returning the items, all the components including packaging should be in original condition.


    3) Missing items
       If you received your parcel and find any item(s) missing, please contact Duplex Customer Service within 1 day of receipt.
       Please keep all the compartments including packaging. This way we can check
       for any damages to the parcel or possible repackaging in the course of delivery.
 

 

■ Order Cancellation or Change (Before Shipment)
    1) Order Cancellation
       You can cancel selected items or the entire order.
       Cancellations can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    2) Order Change
       You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)
       Changes to order can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    3) Change of Shipping Address
       Changes to address can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    4) When the ordered item is out of stock
       We at Duplex strive to offer our best service by processing your order in a timely manner.
       However, there are cases in which items are out of stock due to high demand.
       In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

       - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,
         we will deliver the remaining items except the item out of stock without any further notice.
       - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone,
         and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds

■ Return and Exchange (After receipt)
     1) Returns due to defective item(s) or wrong delivery
       You can return or exchange the items.
       Please contact Duplex Customer Service via email or board within 7 days of receiving the items.
        (Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)
       Duplex bears the international shipping costs for the return and replacement (if applicable).
       Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request
       so that we can reimburse you the cost.


    2) Returns due to change of mind
       We accept returns due to simple change of mind (including size and color).
       Please contact Duplex Customer Service via email or board within 7 days of delivery and ship your package
       within 3 days of return request. (Make sure to include your order number, product code, and reason for return.)
       All return due to Change of mind must be sent via EMS service.
       Please note that the customer is responsible for the return shipping costs (international).

       * Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well).
       * Your return is not processed if you ship your item without prior notice.
       * When returning the items, all the components including packaging should be in original condition.


    3) Missing items
       If you received your parcel and find any item(s) missing, please contact Duplex Customer Service within 1 day of receipt.
       Please keep all the compartments including packaging. This way we can check
       for any damages to the parcel or possible repackaging in the course of delivery.
 

 

■ Order Cancellation or Change (Before Shipment)
    1) Order Cancellation
       You can cancel selected items or the entire order.
       Cancellations can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    2) Order Change
       You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)
       Changes to order can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    3) Change of Shipping Address
       Changes to address can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Duplex Customer Service via phone, email or board ASAP.


    4) When the ordered item is out of stock
       We at Duplex strive to offer our best service by processing your order in a timely manner.
       However, there are cases in which items are out of stock due to high demand.
       In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

       - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,
         we will deliver the remaining items except the item out of stock without any further notice.
       - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone,
         and you can decide whether you would like to cancel the sold-out item or the entire order.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


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